Refund Policy

1. Purpose

This Refund Policy explains how refunds, cancellations, subscription charges, trials, paid reviews, strategy calls, templates and digital resources are handled for OGPP Strategy Advisor.

By starting a trial, subscribing, purchasing an add-on review, booking a strategy call or accessing digital content, you agree to this Refund Policy.

2. Will I be charged after the free trial?

OGPP may offer a 3-day free trial with no payment method required. The trial does not automatically convert and you are not charged unless you later enter payment details and affirmatively approve the price at checkout.

When the trial ends, paid member features pause until checkout is completed.

3. How do I cancel my subscription?

You may cancel anytime through your account, billing portal, or by contacting support if the billing portal is unavailable. Cancellation prevents future billing and does not automatically refund previous payments.

If you cancel after your paid billing period begins, you may continue to access the service until the end of the current paid period unless access is terminated for breach, fraud, abuse, account sharing or security reasons.

4. Can I get a refund on my monthly subscription?

Monthly subscription fees are generally non-refundable once charged, except where required by law or where OGPP determines, in its sole discretion, that a refund is appropriate. A refund may be considered for:

• •Duplicate billing or a clear billing error
• •Confirmed technical access failure caused by OGPP that prevented meaningful use
• •An unauthorized or erroneous charge where the user made a timely support request
• •Other exceptional circumstances approved by OGPP

4.1 When are refunds not given?

Refunds are generally not provided where:

• •The user forgot to cancel
• •The user did not use the service
• •The user expected different results or misunderstood AI limitations
• •The user generated outputs but was dissatisfied
• •The user compared pricing to another AI product
• •The user no longer needs the service
• •The user shared account access and was suspended
• •The user breached the Terms of Service

5. Can I get a refund on a paid review or call?

Paid review services are: AI Readiness Review — CAD $149; SOP Review — CAD $149; 1-Hour Strategy Call — CAD $149.

5.1 AI Readiness Review

Refunds are not available once OGPP has started reviewing the submitted material. A refund may be considered if the review was purchased by mistake and no work has started, duplicate payment occurred, OGPP is unable to provide the service, or the user requests cancellation before review work begins.

5.2 SOP Review

Refunds are not available once OGPP has started reviewing the SOP or submitted material. A refund may be considered if duplicate payment occurred, the user purchased the wrong review type and requests correction before work begins, or OGPP is unable to provide the review.

5.3 1-Hour Strategy Call

Refunds for strategy calls are subject to scheduling status. A refund may be considered if the call has not been scheduled and the user requests cancellation, duplicate payment occurred, OGPP is unable to provide the call, or the user requests cancellation at least 24 hours before the scheduled call.

Refunds are generally not provided for missed calls, cancellations less than 24 hours before the call, dissatisfaction with advisory discussion, failure to attend, lack of preparation, or requests for legal, tax, immigration, medical, regulated financial, cybersecurity certification or other excluded advice.

OGPP may, at its discretion, offer one rescheduling opportunity.

6. Are templates and downloads refundable?

Digital templates, guides, prompt libraries, worksheets, checklists and downloadable resources are generally non-refundable once accessed, downloaded, viewed or delivered, because digital products cannot be returned in the same way as physical goods.

Refunds may be considered only for duplicate purchase, technical delivery failure caused by OGPP, incorrect product delivery, or payment error. Templates and guides are draft business resources and require user customization and human review.

7. No refunds for misuse or breach

Refunds will not be provided where access is suspended or terminated due to:

• •Account sharing or unauthorized resale
• •Fraud or chargeback abuse
• •Misuse of AI outputs
• •Breach of Terms or abusive conduct
• •Unlawful use or attempts to bypass payment
• •Security violations or infringement of OGPP intellectual property

8. What if a technical problem stopped me using the service?

If you experience technical problems, contact OGPP support. OGPP will make reasonable efforts to investigate access issues. A technical issue does not automatically qualify for a refund unless OGPP confirms that the issue was caused by OGPP-controlled systems, materially prevented access to the paid service, was reported promptly, and OGPP was unable to restore access within a reasonable period.

Third-party outages, user device issues, browser issues, internet connection problems or payment processor issues may not qualify for a refund.

9. Chargebacks

Before initiating a chargeback, users should contact OGPP support to resolve billing concerns. OGPP reserves the right to suspend or terminate accounts associated with improper chargebacks, fraud claims inconsistent with account activity, or unresolved payment disputes.

Chargebacks may result in loss of access to the subscription, templates, reviews, strategy calls and related services.

10. Processing refunds

Approved refunds will be processed to the original payment method where possible. Processing times may depend on the payment processor and financial institution.

OGPP is not responsible for bank processing delays, currency conversion differences, foreign transaction fees or card issuer policies.

11. Taxes and fees

Refunds may exclude taxes, transaction fees, currency conversion charges or third-party fees where not recoverable by OGPP.

12. Promotional and founding member pricing

Founding Member Access is CAD $19/month plus applicable taxes for eligible subscriptions started by December 31, 2026 at 11:59 p.m. Mountain Time.

That rate continues only while the eligible subscription remains continuous. If it is cancelled, expires, or ends after final payment failure, a later subscription uses the then-current rate. Promotional offers have no cash value and cannot be exchanged for refunds.

13. Enterprise, team or custom services

Enterprise subscriptions, team plans, implementation projects, consulting packages, custom documentation, white-label licensing and managed services may be subject to separate agreements. Where a separate agreement applies, that agreement controls refunds, cancellation, payment, service credits and termination terms.

14. How do I request a refund?

To request a refund, contact billing@ogprojectpartners.ca and include:

• •Full name and account email
• •Transaction date and amount paid
• •Service purchased
• •Reason for the refund request
• •Relevant screenshots or payment receipts

15. How long does a refund decision take?

OGPP will aim to review refund requests within a reasonable period. Refund approval is not guaranteed. OGPP may approve, deny, partially approve, provide a credit, offer rescheduling or request additional information.

16. Policy changes

OGPP may update this Refund Policy from time to time. The Refund Policy in effect at the time of purchase generally applies to that purchase, unless changes are required by law or are more favourable to the user.

17. Contact

OG Project Partners Inc. — www.ogprojectpartners.ca and strategyadvisor.ogprojectpartners.ca. Billing: billing@ogprojectpartners.ca. Support: support@ogprojectpartners.ca.